Privacy Policy

Effective Date: March 15, 2026  |  Last Updated: March 15, 2026

MedXwaste LLC (“MedXwaste,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our services, visit our website, or communicate with us.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and mailing address provided during account creation or service enrollment.
  • Service Information: Details related to your medical waste pickup schedule, service location, and account activity.
  • Communications: Records of SMS messages, emails, or other communications you exchange with us.
  • Technical Data: IP address, browser type, and website usage data collected automatically via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

  • Schedule and manage medical waste pickup appointments and services.
  • Send appointment reminders, service confirmations, invoices, and operational alerts via SMS, email, or phone.
  • Respond to your questions, requests, and customer service inquiries.
  • Process billing and maintain account records.
  • Comply with applicable laws and regulatory requirements, including those governing medical waste disposal.
  • Improve our website, services, and communications.

3. SMS / Text Message Communications

If you provide your phone number and consent to receive SMS messages, MedXwaste LLC may send you text messages related to your account, scheduled services, appointment reminders, invoices, driver ETAs, and customer support. Message and data rates may apply. Message frequency varies.

You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at support@medxwaste.com.

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.

We may share your information only in the following limited circumstances:

  • Service Providers: Trusted vendors (such as SMS delivery platforms) who assist in delivering our services, bound by confidentiality agreements.
  • Legal Requirements: When required by law, court order, or government authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.

No Sharing of Messaging Opt-In Data: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, and resolve disputes. When data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of SMS communications by replying STOP.
  • Request information about how your data is used.

To exercise any of these rights, contact us at privacy@medxwaste.com.

8. Cookies

Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You may disable cookies through your browser settings, though some features of the site may not function properly.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

MedXwaste LLC
Email: privacy@medxwaste.com
Website: www.medxwaste.com

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